Registration

Patients register with the practice by completing the relevant registration form, on which may be indicated their practitioner of choice.

Appointments

Please make an appointment at Reception or by telephoning 858128. We run
the Advanced Access system. You can book with your doctor of choice up to
six weeks in advance or phone on the day for a same-day appointment. Once
clinics are full the Extras are shared out among all doctors in on that day.

Home Visits

These are offered if you are too ill to come into the surgery. You may request a visit by phoning 01225 858686 before 10 am. Be prepared to give some details to reception staff as this helps doctors to assess patients' needs.

Cancellations

Please inform us as soon as possible so that you appointment can be offered to someone else. People who do not attend waste doctor time and incur delays for other patients.

Emergency Contraception

Patients can be seen without delay. Please inform a receptionist if this is your need. Should you not wish to give details at the front desk, a short note handed to a receptionist will ensure your further privacy.

Telephone Advice

Please indicate to Reception that you would like a telephone consultation with a Doctor or Nurse. Same-day requests will be allocated to slots in the Duty Doctor's sessions. Routine requests for a particular Doctor will not necessarily be returned on the day of request, but will be booked into the first available slot for that Doctor.

Should you need advice and are unable to get through to the Practice you may wish to telephone NHS Direct on 0845 4647. NHS Direct is a 24-hour confidential helpline, staffed by nurses providing advice and information.

Emergency Out of Hours

Out of Hours cover is provided for both Bath and Wiltshire patients. If you need urgent advice out of Surgery hours phone 01225 858128. A recorded message will give the Out of Hours contact number. If the doctor on call thinks you need to be seen, you will either be invited to attend the centre responsible for your care or a doctor will make a home visit. NHS Direct can also be contacted when the surgery is closed on 0845 4647.