Patients register with the Practice by completing the relevant registration form, on which may be indicated their Practitioner of choice.
Make an
appointment at Reception or by telephoning 858128.
We run the Advanced Access system which means one can book with a doctor of
choice up to six weeks in advance or phone on the day for a same-day
appointment. Once clinics are full the Extras are shared out among all doctors
in on that day. Patients can also book online using the EMIS Access system.
These
are offered if patients are too ill to come into the surgery. Request a visit
by phoning 01225
858686 before 10 am. Be
prepared to give some details to Reception staff as this helps doctors to
assess patients' needs.
Please
inform the Practice as soon as possible so that unused appointments can be
offered to someone else. People who do not attend, waste doctor time and incur
delays for other patients.
Patients
can be seen without delay. Please inform a Receptionist if this is your need.
Should you not wish to give details at the front desk, a short note handed to a
Receptionist will ensure your further privacy.
Indicate
to Reception that you would like a telephone consultation with a Doctor or
Nurse. Same-day requests will be allocated to slots in the Duty Doctor's
sessions. Routine requests for a particular Doctor will not necessarily be
returned on the day of request, but will be booked into the first available
slot for that Doctor.
Should
you need advice and are unable to get through to the Practice you may wish to
telephone NHS Direct on 0845 4647.
NHS Direct is a 24-hour confidential helpline, staffed by nurses providing
advice and information.
Obtaining
Test / X Ray Results
Telephone
Reception on 01225
858686 after 2pm when the
staff will be able to help you.
Out of Hours cover is provided for both B&NES and Wiltshire patients. If you need urgent advice out of Surgery hours phone 0300 033 99 33. If the doctor on call thinks you need to be seen, you will either be invited to attend the centre responsible for your care or a doctor will make a home visit. Out of Hours runs:
Monday – Friday: 6pm – 8am
Saturday – Sunday: 24 hours
There
is a large parking area behind the Practice and we have permission to use part
of the ‘Fat Friar’ car park which borders the Practice. This is by courtesy of
the owners so please use these spaces only for the time you may be at the
Medical Centre. Special spaces are allocated for disabled parking, both here
and immediately in front of the main entrance.
A ramp
and automatic door have been installed at the entrance for wheelchair users and
there is also a specially adapted toilet. There is a
A map of the area covered by the practice is on the wall in Reception. If in doubt, please ask for advice on whether you live within the Practice area.